Refunds and Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with cellophane wrapper intact (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at helpdesk@europacosmetica.com. Please note that returns will need to be sent to the following addresses depending on your location:
For your convenience we can accept returns in the following countries at the following addresses.
Addresses for Returns
European Union, Norway & Switzerland
Rastenfeld 151 Suite #CHL792 Rastenfeld, 3532 Austria
United States & Canada
11407 SW Amu St, Suite #AIV111 Tualatin, OR 97062 USA
United Kingdom
483 Green Lanes, London, N13 4BS UK
Australia, New Zealand, Middle East and Asia
Unit 5/1-3 Compark Circuit, Mulgrave VIC 3170 Australia
We strive to make your shopping experience worry-free. If you need to return a product, here’s how it works:
Defective or Incorrect Items
Report issues within 30 days of receipt.
If the product is damaged, defective, or wrongly fulfilled, we guarantee a full refund, no questions asked.
Return postage for these cases will be reimbursed.
Items must be returned in their original condition with all packaging and documentation.
Change-of-Mind Returns
Unopened and unused products may be returned within 30 days of receipt.
Return shipping costs are the responsibility of the customer.
Before returning, contact our Help Desk to request an authorization and the correct return address for your region.
Use a registered or trackable postal service and include your original packing slip to help us identify your order.
Once the returned item arrives in our warehouse and passes inspection, we’ll refund you through the same payment method originally used.
Fragrance Returns
Fragrances are classified as dangerous goods for postal services, which restricts general postal returns.
We are happy to accept fragrance returns — but you must arrange and cover the cost of the shipment.
Please double-check your fragrance orders carefully before purchasing.
How to Return an Item
Contact our Help Desk to request a return authorization and the proper return address for your location and product type.
Pack the item securely in its original packaging, and the packing slip.
Ship the package via registered or trackable mail.
Once we receive and inspect the item, we will process your refund within 5–10 business days.
We’ll notify you by email once the refund has been issued.
Enquiries & Support
If you have any questions about your parcel, returns, or general policy, don’t hesitate to contact us:
Help Desk / Customer Service
Tel: UK +44 203 769 1874
Tel: US 322-982-3144
Tel: EU +44 203 769 1874
Tel: AU 03 982 3144
Email: helpdesk@europacosmetica.com
Important Details
Refunds will be issued via the same payment method originally used.
Return postage will be reimbursed only for damaged, defective, or incorrectly shipped items.
All returns must comply with the conditions listed above.
Policy duration: you must initiate a return within 30 days of receipt.